According to research commissioned by CMO, advertising budgets dedicated to social media will increase by a factor of two in the next years. Although research shows they are using social media, it also shows that they are not prepared to deal with the many issues that arise from using it. Because of the rapid pace at which new social media tools and platforms are being developed, it’s easy for organisations to make the mistake of seeing social media management as a series of tactical rather than strategic tasks. read more